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Products - Messaging

Speech Server

Mitel Speech Server Unified Messaging attendant module is more than just an auto attendant. It is also a personal dialler, mobility application and a toll management solution. Callers simply say the name of the person they would like to speak with, and the application directs the call.

Users can log on the speech server using speech verification for secure access, call their contacts without looking up contacts. Mobile users can log in and redirect calls to numbers of their choice.

User friendly
  • Users can log on the speech server using speech verification for secure access, call their contacts without looking up names and telephone numbers
  • Corporate Directory - a speech enabled directory with a maximum of 5000 entries with up to 5 different numbers for each
  • Toll Fraud Prevention system - gives employees access to external calling privileges based on speech verification, known as a voice print, providing unsurpassed security
  • Mobility Option - allows users to forward calls from the attendant to any phone number nominated by the user
  • Speech enabled Microsoft Outlook provides voice command access to inbox, contacts list, calender and Task Manager
Messaging Server

The Messaging Server allows organisations to deploy a single solution to meet the mixed needs of voice mail only, desk bound unified messaging and mobile unified messaging users.

As business and technology trends change both the ways in which we communicate and the tools that we use, PCs and electronic mail continue to rapidly move into a position of prominence as our information requirements grow.

Efficient & cost effective
With e-mail, the Internet and other technologies such as wireless, the challenge to deliver and respond to messages rapidly is more apparent than ever before. The Messaging Server is designed to meet the needs for handling messaging immediately, regardless of whether you are in the office or a mobile worker. It significantly improves the speed of information, reduce costs, and can lead to better overall efficiency.

Messaging Server
To meet these needs, Mitel offers Messaging Server (formerly 6510). The Messaging Server system is designed to supply a turnkey messaging solution for a single operation, or provide enhanced services for a suite of operations integrated to one enterprise server.

It provides an all-in-one communication solution, giving users access to applications like desktop call control, unified messaging, web messaging and administration, instant messaging, and wireless connectivity. Companies can even configure the server to emulate different vendors’ messaging solutions (i.e., Octel) that users are already comfortable with, drastically reducing training time.

Innovative features
Messaging Server has an administrator program built into MMC (Microsoft Management Console) that can be LAN-based or Internet-based.

This application allows the system administrator to manage the messaging system from any location, controlling every aspect from mailbox features to PBX integrations.

Messaging Server offers such innovative features as integration to multiple PBX / key / Centrex system types, integration to any e-mail environment, flexible audiotex / IVR voice menus and customised mailbox layouts, and intelligent call routing options. Using the Web Client or MMC Administrator, visual message management and system maintenance are readily available from any location.



 Messaging Server Components

Messaging Server can be separated into nine major components (figure 1):
  • PBX Integration
  • Automated Attendant
  • Voice Mail
  • Integrated/Unified Messaging
  • Client Applications
  • Wireless Device Integration
  • Text-to-Speech (TTS) Services
  • Administration
  • Fax Services


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