Housing Associations

CNS can utilise a wide range of technology types to provide a single managed solution. Housing Associations tend to be dispersed over multiple sites. CNS infrastructure services, unified communications and connectivity services ensure that solutions can be designed that bring all of the sites, and their applications together within one highly performing private cloud.

CNS strength in Contact Centre solutions tends to be a perfect fit for all type of Housing Association.

Contact Centre’s give the following benefits:

  • Improved customer experience (rent payments, booking services, general enquiries)
  • Integrated business process (syndication with leading databases and third party software)
  • Protection against compliance and litigation (PCI compliance within customer call recording)
  • Quality improvement (record calls for training, screen capturing, intuitive agent interfaces)