Guinness Northern Counties Housing Association
Guinness Northern Counties was founded in 1966 to provide Co-ownership Housing Schemes, an early form of low cost housing and has now grown to be one of the largest Housing Associations in England and Wales houses located throughout a large geographical area of the country, from Carlisle to North Wales, Shrewsbury to Nottingham and Grimsby to Harrogate with their Head Office being based near Oldham, managing over 20,000 homes.
Communications are vitally important to GNCHA and in 2007 they were looking for a competent Mitel partner to look after their Mitel Telephony equipment including an Interactive Contact Centre in their Headquarters. Complete Network Services had been working on site on a consultancy basis and were selected on the basis of technical competence and depth of system knowledge.
CNS worked with GNCHA to develop their Contact Centre and optimise the design on what is a business critical application for them. They support 15 remote sites on a 4 hour response basis and work closely with the GNCHA IT staff to provide an first class, resilient Voice solution.