Central Manchester NHS Foundation Trust

The NHS Trust

The Manchester new Hospitals development on the site of the Manchester Royal Infirmary is the largest single Healthcare investment to date in Europe with the largest Woman’s and Children’s hospitals outside of America. The scheme has created five new state of the art hospitals: Women’s, Eye, Adult, Children’s and provision for Mental Health users.

The building project commenced in 2005 and included 15 new buildings where more than 1 Million patients are treated every year. The five specialist hospitals are home to hundreds of world class clinicians and academic staff committed to delivering very high quality care.

How CNS help

Complete Network Services were awarded a 7 year contract to support the onsite Mitel Unified Communications estate and the site wide Structured Cabling, this includes blown and traditional fibre cabling infrastructure across the whole site campus including retained, non-retained and PFI buildings.

CNS have a permanent on site engineering presence to take care of all moves/adds/changes and installation and maintenance of services. The support is ‘24/7, 365’ for telephony and infrastructure.

Our remit is:

  • Mitel and third party application systems support for 7,000+ users with 2 x resident Telecom system engineers.
  • Mitel IP DECT system with 700 base stations and 800+ IP DECT handsets
  • All new Voice, Data and Fibre optical cabling installations utilising 2 x resident cabling engineers and CNS senior unified communications consultants & engineers.
  • Site wide Wi-Fi surveying, cabling infrastructure and Provision and Installation of Cisco wireless access points.
  • Maintenance of over 40,000 structured cabling outlets.
  • Maintenance of resilient Blown Fibre infrastructure and Traditional Fibre cabling infrastructure.
  • Maintenance of site wide Voice back bone cabling.


Having worked on site since 2006, CNS operatives have carried out many projects from day to day structured cabling installs (small works) to large scale cabling installations as part of scheme works carried out on site, we have adapted ourselves to work with many appointed building contractors and facilities management companies based on site including:

  • Sodexo FM.
  • Lend Lease FM.
  • Lend Lease PM&C.
  • Balfour Beatty.
  • Piggott & Whitfield.

CNS have carried out large scale technical installations since being awarded the contract and as a nominated installer to the Trust, CNS have been involved in all cabling installations across the campus, allowing for continuity and peace of mind to the Trust that they receive the highest standards of cabling installations with the same committed site based engineers.

Click here to read about the CNS large-scale Wi-Fi project at CMFT


CNS are helping CMFT evolve their communications. Over the last few years there has been an inevitable migration of telephony services from traditional TDM based technologies to IP. The hospital’s need for CNS provided cutting edge IP solutions such as voice activated directory, contact centres, call recording systems and high volume switchboard has steadily increased. CNS have been involved in all phases of the lifecycle of these products, from due diligence & consultancy to implementation and support.

In October 2014 a large scale HP LAN refresh was completed by CNS. This refresh was configured and designed in partnership with HP’s own System Engineers, and included upgrades of core and edge network devices to the latest HP switch portfolio. As well as the physical upgrade, the network has been logically reconfigured in readiness for a potential move from TDM analogue and digital handsets, to thousands of IP handsets. The new configuration ensures that all virtualised applications, wireless IP DECT, mobility solutions and the handsets themselves are sitting on a network that is configured as ‘best practise’ for a large IP Telephony estate, in other words is highly available, has high-level performance and is easily scalable for CMFT for years to come.