BLM  Case Study

The Brief

BLM is the UK and Ireland’s leading risk and insurance law business, with over 190 partners and 800 lawyers and technical experts totally dedicated to risk and insurance.

BLM are unique in the way that they are connected to the wider risk and insurance world and are proud of their established and deep-rooted presence in the general insurance sector, the London Market and amongst brokers. BLM also have a significant presence amongst corporate insureds, the public sector and the healthcare industry.

The Project

The company has grown exponentially to circa 2000 employees, with 190 partners and over 800 additional legal staff. It has a national network of twelve UK offices including Birmingham, Bristol, Cardiff, Leeds, Liverpool, London, Manchester and Southampton. They have associated offices in Paris and other European locations.

BLM identified the need to engage with a new Mitel partner in Spring 2009 and identified Complete Network Services as a potential supplier. After several meetings it became clear that CNS were the partner of choice, and were duly engaged to undertake maintenance on the BLM estate of Mitel Telephone systems. Ted Sherratt, the BLM Voice Systems Analyst, commented: “CNS stood out from the pack in terms of their technical capabilities and general understanding of the Mitel product set”.

Recent projects involving CNS and BLM have focused upon building a resilient Voice Network and providing business continuity in the event of a Disaster Recovery situation. In September 2014 an office relocation has prompted a move to a virtualised platform over two datacentres with full MiCollab (Unified Communications) and over 100 SIP trunks, providing a significant cost saving on their legacy multi-site ISDN services.